This privacy policy sets out how TBM Autoparts Pty Ltd (ACN 686 455 363) – (TBM) handles your personal information.
Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.
TBM’s privacy policy is based on **openness**. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.
Our website may contain links to third party websites. We are not responsible for the privacy policy of any third party websites. We recommend that you review the privacy policy of each website you visit.
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
The type of personal information you may provide to us includes your name, position description, address, email address, business type, telephone, age group, mobile phone number, credit card particulars and bank details.
By providing your personal information to TBM in this way, including by completing on-line forms and email, you agree to the collection of that information in accordance with this policy.
We collect personal information from you for a number of reasons, including to :
If you do not provide us with your personal information, we may not be able to provide you with these services.
You can generally visit our website without telling us who you are or revealing other personal information.
TBM also collects financial and trading information from customers in order to establish and manage business and customer relationships. This information is securely held for internal accounting and administration purposes associated with the provision of products and services (including the extension of commercial credit) to customers and in order to enhance our business relationships and level of service.
Collection of commercial credit information is undertaken only with your consent. To complete an application to open an account or extend commercial credit we may ask you to provide : ABN/CAN numbers, business names, business structure, address and contact details, bank details, trading history and commercial trade references.
TBM may disclose this information to a credit reporting body or trade referees nominated by you, and receive commercial credit information about you. This credit information will only be used to assess your credit worthiness. It will not be used for the purposes of pre-screening of direct marketing by a credit provider, and will not be intentionally disclosed to entities out side Australia unless advised.
To the extent that the customer is and unincorporated entity, this is personal information covered by this policy. Information about corporate customers, which is about an identifiable person, is also personal information covered by this policy. TBM does not have a practice of collecting or holding consumer credit information covered by the Credit Reporting Privacy Code.
Enquiries for access to or correction of commercial credit information or credit eligibility information, or complaints about the failure of TBM to comply with the Privacy Act 1988 (Cth) of the Credit Reporting Privacy Code (if this binds TBM), can be made as set out below under “Access and Correction” and “ Queries and Complaints”.
To customise your user experience on our website we may provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Linkedin, Facebook, You Tube and Instagram. If you connect to these third-party social networking services, including to participate in one of our promotional campaigns, you are authorising TBM to access and use certain information from your social network profile. By using social plug-ins (such as the like button) information about your activities on Facebook including information about your device, websites you visit, purchases you make, the ads you see, and how you use their services are logged and available to Facebook. Facebook provides you with the ability to access, rectify, port and erase your data. Learn more about how you can control information about you that you or others share with third-party partners in your Facebook setting and Instagram setting set out in Facebook’s Data Policy at https://www.facebook.com/policy.php
TBM recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
The third parties we will typically share your personal information with include, your authorised representatives and service providers which we will use to conduct our business, functions and activities. These organisations may be involved or conduct:
If you contact us about orders outside Australia, we may refer your enquiry to our authorised international distributors to respond to your query or effect the transaction. We will take reasonable steps to ensure that your personal information is disclosed to such third parties in accordance with this privacy policy and on a confidential basis.
Personal information may be disclosed to our distributors operating internationally. If we disclose personal information outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws.
When you visit our website, we may collect your server address, domain name and information regarding the pages which you visit and links that you click on. This information is used by us for statistical and website development purposes. Our website uses web and analytics services such as Google Analytics which uses “cookies” to analyse how visitors to the website use the site.
A cookie is a piece of information that our web server may transfer to your hard drive for record keeping purposes. The cookie is stored on your computer and can facilitate your ongoing access to and use of our website. Information which may be collected includes your IP address, Internet Service Provider, domain name, data services provider, device ID and type as well as your usage information and online behaviour. Some cookies simply enable certain functions of the website and others track user experiences, store your preferences, build anonymous statistical data about how our website is performing and power the personalisation of website content to you. Cookies which are stored during your visit to our website may be read and processed by other companies (such as Facebook and Google) which are based overseas and hold data in servers for such purposes, including targeted advertising.
Most internal browsers and mobile devices can be set to inform you when tracking technologies are being used or sent to your device. They also provide you with the option of refusing the use of tracking technologies, however this may negatively impact the display or function of certain areas or features of our services. You may control the cookies from this website by altering the settings of your web browser to not accept cookies at all, to accept them by request only or by deleting them when you close your browser session.
We will only collect sensitive information from you relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal records, state of health and medical history with your consent and only use it for the purposes for which it was provided. We do not typically collect such information.
The security of your personal information is of great importance to us, and we take reasonable steps to :
We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate your assisting us by letting us know if your personal information has changed.
You have the right of access to most personal information we hold about you and the right to correct or update your personal information. The right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are provided below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process in a reasonable time.
If you have any queries relating to our privacy policy, would like more detail as to our privacy practices or believe that a breach of this privacy policy may have occurred, you may contact our privacy officer by email, post or telephone as follows:
The Privacy Officer
TBM Autoparts Pty Ltd
12/291 Wickham Road
Moorabbin, Vic, 3189
Phone : +61 3 9532 1200
Email : info@www.tbmautoparts.com.au
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If however you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992
From time to time TBM’s policies will be reviewed and may be revised. We reserve the right to change this privacy policy at any time and notify you by posting an updated version on our website at www.www.tbmautoparts.com.au
We at TBM Autoparts Pty Ltd have created this privacy policy because we know that you care about how information you provide to us is used and shared. This privacy policy relates to the information collection and us practices of TBM in connection with its website located at www.www.tbmautoparts.com.au (the site).
By visiting the site, you are agreeing to the terms of this privacy policy.
Capitalised terms not defined in this Privacy Policy shall have the meaning set forth in our terms of Use.
In the course of operating the Site, and/or interacting with you, TBM will collect (and/or receive) the following types of information.
When you contact us through the “Contact us “ feature on the site, make a product or service inquiry, order a product, make a product complaint or a warranty inquiry, or sign up to receive our newsletter or be on our mailing list, you will be asked to provide certain information, including but not limited to, name, e-mail address, phone number and delivery address (collectively, Contact Information). The Contact information is used to provide the requested service or information and to contact you for purposes of direct marketing of our current and future services.
When you order products through our Site, we will ask you to provide certain additional information, including but not limited to, the products you would like to order, and the shipping information (collectively the “Order Information”).
In order to purchase products, you will be required to provide certain additional information which may include credit card number, expiration date, billing zip code, activation code, bank information, and similar information (“Billing Information”). Such Billing Information will be collected and processed by our third Party payment processor pursuant to the terms and conditions of their privacy policies and terms of use. TBM does not directly obtain, store or process any Billing information.
In addition to the Contact Information and Order Information, we may collect or receive the following information :
For Google Analytics please visit https://www.google.com/analytics
You authorize us to use the Contact Information, Order Information, and Other Information (collectively, the “Information“) to provide our Site and products to you, solicit your feedback, inform you about our products and services and those of our third-party marketing partners, and to improve the Site. Also, we may use and share the Information as described below.
Agents, Providers and Related Third Parties. We may engage other companies and individuals to perform certain business-related functions on our behalf. Examples may include providing technical assistance, order fulfillment, customer service, repair, installation or maintenance services, market research, billing and debt collecting services, insurance services, and marketing assistance. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law. We may also share your Information with any of our parent companies, subsidiaries, or other companies under common control with us.
Aggregated Information. In an ongoing effort to better understand users of the Site, we may analyze the Information in aggregate form in order to operate, maintain, manage, and improve the Site. This aggregate information does not identify you personally. We may use this aggregate information for marketing purposes. We may share this aggregate information with our affiliates, agents, business and business partners, and other third parties. We may also disclose aggregated user statistics in order to describe the Site and our products to current and prospective business partners and to other third parties for other lawful purposes.
Business Transfers. As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets.
Legal Requirements. To the extent permitted by law, we may also disclose the Information: (i) when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii) whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of TBM or others.
You may access, review, and make changes to your personal information by contacting us at info@www.tbmautoparts.com.au. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any TBM marketing email. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.
TBM takes commercially reasonable security measures to protect your Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in processing and the nature of such data, and in compliance with applicable laws and regulations. You should keep in mind, however, that no Internet transmission is 100% secure or error-free. In particular, e-mail sent to or from the Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail or other electronic means.
The Site may, from time to time, contain links to external websites. TBM encourages you to review the privacy and security policies of any externally linked websites that may be accessed through the Site. TBM assumes no responsibility or liability for the information collection and disclosure practices of any external websites that a user can access through the Site. Please check the privacy policies of these external websites before you submit any personal information to them.
Our servers are located in Australia. Please be aware that your Information, including your personal information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside Australia and choose to use the Site, you do so at your own risk.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact TBM via email at info@www.tbmautoparts.com.au.
TBM does not monitor, recognize or honour any opt-out or do not track mechanisms including general web browser, “Do Not Track” settings and/or signals.
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties. You can exercise this right by contacting us at info@www.tbmautoparts.com.au with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note, however, that we do not sell personal data.
TBM does not knowingly collect or receive personal information from children under the age of 18 through the Site. If you are under the age of 18, please do not provide any personal information through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Privacy Policy by instructing their children to never provide any personal information on the Site or any other web site without their permission. If you have reason to believe that a child under the age of 18 has provided personal information to TBM through the Site, please contact us at info@www.tbmautoparts.com.au and we will endeavour to delete that information from our databases.
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time and will post any changes on the Site as soon as they go into effect. By visiting the Site, after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the information collected is governed by the Privacy Policy in effect at the time we collect the information. Please refer back to this Privacy Policy on a regular basis.
If you have any questions about this Privacy Policy or to report a privacy issue, please contact us in one of the following ways:
Email: info@www.tbmautoparts.com.au
Telephone: +61 3 9532 1200
Or write to us at:
The Privacy Officer
TBM Autoparts Pty Ltd
Unit 12, 291 Wickham Road
Moorabbin
Victoria, 3189
Australia
